Terms of Service


All services provided by Suburban Web Solutions are subject to the following terms and conditions


Terms and Conditions of Web Design:


Price Quotes

Price Quotes provided to prospective clients will be honored for a period of 30 days. After 30 days, a new price quote will be provided upon request.

Contracts

Suburban Web Solutions does not require written contracts, nor will Suburban Web Solutions enter into any written contract provided by the client. All of our services are warranted by the terms and conditions outlined on this page.

Payments

Suburban Web Solutions requires a 20% deposit before we begin work on any project. During the design process, additional charges may be added if the client requests more work than was originally requested. The remaining project balance is due upon completion of the project. All web design projects that are $500 US or less require full payment up front.

Any payments by check that do not clear will be charged a $35 fee. Suburban Web Solutions retains the right to withhold all graphics and project development, with the exception of content and graphics provided by the client, until the final balance is paid in full.

Web Site Design Credit

Suburban Web Solutions will occasionally add a link to SuburbanWebSolutions.com on your website in the footer of every page. This signifies that Suburban Web Solutions created your website. If you wish to have this removed from your website, simply let us know and it be removed immediately.

Copyright & Ownership

Any code or graphics created by Suburban Web Solutions prior to acceptance of final payment are the sole property of Suburban Web Solutions and may not be used, sold, redistributed, or altered in any way.

Upon acceptance of your final payment, Suburban Web Solutions transfers all rights and ownership of CUSTOM designs created by Suburban Web Solutions to the client. Open Source code, Software and third party graphics are not transferred to the client and remain under copyright of their respective owners. All rights of ownership of programming written by Suburban Web Solutions is not transferred unless otherwise requested by the client.

If a balance remains unpaid by a client, Suburban Web Solutions reserves the right to resell web sites, unaccepted mockups or other graphics.

Suburban Web Solutions reserves the right to display websites and graphics that have been designed by Suburban Web Solutions on any portion of our website (SuburbanWebSolutions.com), and in any marketing material to aid as examples of our work.

Refunds

A request to terminate services must be presented to Suburban Web Solutions in order to qualify for a refund. Otherwise, please follow the refund terms below.

Refund Amounts will be calculated in the following ways:

  1. A full refund of your initial payment will be issued for projects that have been booked, but the development of the initial designs has not yet begun.

  2. A design fee of $75 (seventy-five dollars) per design will be retained on projects where the development of the initial designs has already begun, but the development of the source code for your project has not yet begun. (Upon payment, the initial designs will be released to the client for use)

  3. If the development of the source code for your project has already begun on a project, the client will be billed at the hourly rate of $75 per hour for work completed. Should the amount of time put into your project be greater than the initial deposit you have paid to Suburban Web Solutions, you will be billed the difference. (Upon payment of these fees, the work completed up to the time of termination will be released to the client.)

Refunds will be processed within 30 business days of request by the client, if a refund is warranted based on the terms outlined above.

Because we resell hosting for a larger company, we are unable to offer refunds on hosting, SSL and domain services. If you are dissatisfied with the hosting services provided, we will be happy to work out a solution with you that will meet your company needs.

Chargebacks

Suburban Web Solutions will not enter into negotiation if a chargeback is initiated by any person or company. Our Refund policies are clearly stated above.

Project Development & Delivery

Suburban Web Solutions understands the importance of completing projects in a timely manner. Suburban Web Solutions will attempt to complete all projects by the date the client has requested as the date of completion. If for any reason Suburban Web Solutions cannot complete your project by the requested date of completion, the client has the right to terminate contract and request a refund (see refund clause).

Non-Communication

If a client does not respond to all attempts at communication for a duration of at least twenty consecutive days (20) by phone or email during the design, the project will be canceled without prior notice and no refund will be issued. If the project is in the development and testing process, the client will be billed an hourly rate of $75 for work completed.

Liability

Web Design services purchased from Suburban Web Solutions are provided "as is" without warranty of any kind that the web design project will be uninterrupted or error free. Suburban Web Solutions shall not be held liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the provided website, services, and/or goods. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.

International Customers

We do not currently accept project requests from International Customers. This policy is currently under review and may change in the near future. Please contact us or check back at a later date if you are an International Customer interested in our services.

Project Consideration

Suburban Web Solutions is proud to be a family owned and operated company. Therefore, we will not accept projects that we find morally questionable, unethical, or distasteful. Suburban Web Solutions has the right to deny service to any individual or company, for any reason, without risk.

Notice: This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois. Exclusive jurisdiction and venue is as governed in the district court of DuPage County, Wheaton, Illinois.

Acceptance

Please note that by submitting your down payment for our services you are agreeing to all of our terms of service as written here. Suburban Web Solutions reserves the right to change or update these terms at any time without prior notice.


Terms and Conditions of Web Hosting:


  • You must be 18 years of age to request our web hosting services.
  • No Spamming (unsolicited bulk email) allowed
  • No material that provides sells or offers to sell the following: controlled substances, illegal drugs and drug contraband, weapons, pirated materials, instructions on making, assembling or obtaining illegal goods or weapons to attack others. Information used to break, copyright, violate the trademark of or to destroy others property or information. Information used to illegally harm any people or animals. We do not allow pornography, nudity, sexual products, programs or services. Escort services are not allowed or other content deemed adult related.
  • Foul language and profanity in the site content, and in the domain name are prohibited.
  • All activities may be monitored, recorded, and examined by any authorized person, including law enforcement.
  • Suburban Web Solutions reserves the right, but is not obligated to review the content posted via the service and to refuse or remove any such materials in its sole discretion, without notice at any time.
  • You must retain accurate contact information to avoid having your account terminated.
  • You agree that Suburban Web Solutions may, under certain circumstances and without prior notice, immediately terminate your account and access to the Service.
  • If you terminate your contract prior to its term, you may be disqualified from the free domain registration promotion.
  • If you discover anyone on our system violating any of these terms or notice anything suspicious from our network, report it at [email-private]for investigation. We will immediately terminate any account we feel has been in violation of any of these terms.
  • We provide a 30 day money back guarantee for hosting accounts. However, if you register a new domain name with your account and choose to cancel after three days of service, $10 will be deducted from the refund for the cost of the domain. You will maintain full ownership of the new domain after you have canceled your hosting with us.
  • Suburban Web Solutions reserves the right to refuse service to anyone for any reason.

SuburbanWebSolutions.com demonstrates its commitment to our customers' privacy by providing this statement. We will do everything in our power to ensure your right to privacy. We are committed to developing long lasting relationships that are built on trust. SuburbanWebSolutions.com will never violate that trust.

SuburbanWebSolutions.com Will Not Sell Your Personal Information

SuburbanWebSolutions.com keeps all your information confidential

Past Due Payments

SuburbanWebSolutions.com reserves the right to temporarily suspend any hosting account that has an unpaid balance that is 30 days past due. All websites and associated email accounts will be temporarily suspended in the case that a payment becomes 30 days past due. Once a payment is made on the past due account, all websites and email accounts will be released from suspension.

While SuburbanWebSolutions.com will provide our clients with reasonable notification, SuburbanWebSolutions.com reserves the right to temporarily suspend any website or email account without notification, if an unpaid balance becomes 30 days past due.

Server Downtime

We at Suburban Web Solutions strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time we experience downtime.

We Guarantee! that our network will stay up 99% of the time.

Server uptime on the other hand is dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes, however on extreme issues it may take more than 15 minutes to resolve the issue. In these extremely rare circumstances the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running.

Policy Changes

SuburbanWebSolutions.com is dedicated to providing the best web design and web hosting service possible to every one of our clients. We are also dedicated to staying on top of available technology.

While SuburbanWebSolutions.com will provide our clients with reasonable notification, SuburbanWebSolutions.com reserves the right to change its policy at any time to meet the needs of our customers, changing laws and new technology.

Minors. In accordance with Utah law.

Users may not post or disclose any personal or private information or images about children or any third party without their consent (or a parent's consent in the case of a minor).

You must be 18 years old to establish an account for paid Services, and you represent that you are at least 18 years old by registering for such Services. Parents may obtain an account for the Services for minors, and by doing so, consent to such minor's use of such Services. Parents assume full responsibility and liability associated with a minor's use of any of the Services.

Cookie Policy Statement

SuburbanWebSolutions.com understands that many of you are concerned about cookies. We provide this Cookie Policy Statement to let you know how we use this technology. SuburbanWebSolutions.com uses cookies to help us improve our website and member account services.

Cookies For Customer Account Management

For our customers, SuburbanWebSolutions.com uses cookies to store user names for added convenience to the Webmaster. As part of our web hosting package, SuburbanWebSolutions.com offers password-protected web-based accounts. By storing the customers' Usernames in a cookie, the customer will not have to keep filling out form fields when they desire to manage their account. (The cookie does not store Passwords.) SuburbanWebSolutions.com is dedicated to using the newest technologies in order to simplify our customers' lives.

This is SuburbanWebSolutions.com Usage Policy, which supplements the service agreement of each user of SuburbanWebSolutions.com's services (each, a "Subscriber"). Every Subscriber is subject to this Usage Policy, and by virtue of using SuburbanWebSolutions.com's services, network, and/or systems (collectively the "Services") agrees to be bound by this Usage Policy. SuburbanWebSolutions.com will revise this Usage Policy from time to time. A Subscriber's use of the Services after revisions to the Usage Policy are posted on SuburbanWebSolutions.com's website at SuburbanWebSolutions.com, will constitute such person's acceptance of any changes or additions to the Usage Policy.

Subscribers violate this Usage Policy when they (or their affiliates or customers) engage in the following prohibited activities.

Violations of Intellectual Property Rights

Any violation of any person's intellectual property rights, rights of privacy, rights of publicity or other personal rights is prohibited. SuburbanWebSolutions.com is required by law to remove or block access to content appearing on or through the Services upon receipt of proper notice of copyright infringement (see "Copyright Infringement Notice Information" below).

Spamming

Spamming, whether or not it overloads the Services or disrupts service to SuburbanWebSolutions.com's Subscribers, is prohibited. The term "spamming" includes, but is not limited to, the sending of unsolicited bulk and/or commercial message over the Internet or maintaining an open SMTP policy. SuburbanWebSolutions.com reserves the right to determine, in its sole and absolute discretion, whether e-mail recipients were from an opt-in email list.

Misrepresentation of Transmission Information

Forging, misrepresenting, omitting, or deleting message headers, return mailing information and/or Internet protocol addresses to conceal or misidentify the origin of an message is prohibited.

Viruses and Other Destructive Activities

Use of the Services for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any Subscriber to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use the Services (or any connected network, system, service or equipment) or conduct their business over the Internet.

Hacking

"Hacking" and related activities is prohibited. "Hacking" includes, but is not limited to, the following activities: illegally or without authorization, accessing computers, accounts or networks, penetrating or attempting to penetrate security measures, port scans, stealth scans, and other activities designed to assist in hacking.

Anonymous Proxies

We do not allow the use of anonymous proxy scripts on our servers. They can be very abusive to the server resources, affecting all users on that server.

Export Control Violations

The exportation of encryption software outside of the United States and/or violations of United States law relating to the exportation of software is prohibited.

Child Pornography

The use of the Services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. SuburbanWebSolutions.com is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, the Services.

Other Illegal Activities

The use of the Services to engage in any activities that are determined by SuburbanWebSolutions.com, in its sole and absolute discretion, to be illegal is prohibited. Such illegal activities include, but are not limited to, storing, posting, displaying, transmitting or otherwise making available ponzi or pyramid schemes, fraudulently charging credit cards or displaying credit card information of third parties without their consent, and failure to comply with applicable on-line privacy laws. SuburbanWebSolutions.com will cooperate fully with appropriate law enforcement agencies in connection with any and all illegal activities occurring on or through the Services.

Obscene, Defamatory, Abusive or Threatening Language

Use of the Services to store, post, transmit, display or otherwise make available obscene, defamatory, harassing, abusive or threatening language is prohibited.

Other Activities

Engaging in any activity that, in SuburbanWebSolutions.com's sole and absolute discretion, disrupts, interferes with or is harmful to (or threatens to disrupt, interfere with, or be harmful to) the Services, SuburbanWebSolutions.com's business, operations, reputation, goodwill, customers and/or customer relations, or the ability of SuburbanWebSolutions.com's customers to effectively use the Services is prohibited. Such prohibited activities include making available any program, product or service that is designed to or could be used to violate this Usage Policy. In addition, the failure by a Subscriber to cooperate with SuburbanWebSolutions.com in correcting or preventing violations of this Usage Policy by, or that result from the activity of, a customer of the Subscriber is a violation of this Usage Policy.

In general, SuburbanWebSolutions.com does not monitor its customers' websites or activities to determine whether they are in compliance with this Usage Policy. However, when SuburbanWebSolutions.com becomes aware of any violation of this Usage Policy or its User Agreement, SuburbanWebSolutions.com may take any action to stop or correct such violation, including, but not limited to, shutting down a website, denying access to the Services or to the Internet, and/or removing information. In addition, SuburbanWebSolutions.com may take action against a Subscriber or a customer of such Subscriber because of the activities of such customer. SuburbanWebSolutions.com reserves the right to take any such action even though such action may affect other customers of the Subscriber.

SuburbanWebSolutions.com may disclose any information in its possession, including, without limitation, information about Subscribers, Internet transmissions and website activity in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request, to protect SuburbanWebSolutions.com or others from harm, and/or to ensure the proper operation of the Services. SuburbanWebSolutions.com has no obligation to notify any person, including the Subscriber about whom information is sought, that SuburbanWebSolutions.com has provided the information.

In the event a cancellation is necessary, a pro-rated refund will be issued for the remainder of your service term from the time of cancellation. There is no cancellation fee. If cancellation is within the first 30 days you will be issued a full refund. For customers who registered a new domain name with the account and choose to cancel after three days of service, $10 will be deducted from the refund for the cost of the domain. You will maintain full ownership of the new domain after you have canceled your hosting with us.

Copyright Notice Infringement Information

In accordance with the Digital Millennium Copyright Act, SuburbanWebSolutions.com has adopted a policy that provides for termination of websites hosted by SuburbanWebSolutions.com that are found to infringe on copyrights of third parties. If a copyright holder believes that there has been a violation of his or her copyright on a website that is hosted by SuburbanWebSolutions.com or its subsidiaries, and the copyright holder wants SuburbanWebSolutions.com to remove the website or disable the material in question, SuburbanWebSolutions.com will remove the website or disable the material if the copyright holder provides us with all of the following information:

  1. A signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed. Identification of the copyrighted work that is claimed is being infringed, or, in the case of claimed infringement of multiple copyrighted works, a representative list of such works.
  2. Identification of the material that is claimed to be infringing or is the subject of infringing activity and that should be removed or access to which should be disabled, with information reasonably sufficient to permit us to locate the material.
  3. Information reasonably sufficient to permit us to contact the person giving the notification, such as an address and telephone, and, if available, an electronic mail address at which such person may be contacted.
  4. A statement that the person giving the notification has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  5. A statement that the information in the notification is accurate, and under penalty of perjury, that the person giving the notification is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Warranty Disclaimer:

YOU ACKNOWLEDGE THAT THE SERVICES AND THE SOFTWARE ARE PROVIDED "AS IS, AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. Suburban Web Solutions HEREBY DISCLAIMS ANY WARRANTY OR CONDITION WITH RESPECT TO THE QUALITY, PERFORMANCE OR FUNCTIONALITY OF THE SERVICES AND SOFTWARE, OR WITH RESPECT TO THE QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH USE OF THE SERVICES AND SOFTWARE, OR THAT THE SERVICES AND SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICES AND SOFTWARE MAY CONTAIN ERRORS. NO ADVICE OR INFORMATION GIVEN BY Suburban Web Solutions OR UNITED ONLINE WEB SERVICE'S REPRESENTATIVES INCLUDING, WITHOUT LIMITATION, CUSTOMER SUPPORT REPRESENTATIVES, SHALL CREATE A WARRANTY. Suburban Web Solutions DISCLAIMS ALL WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF QUIET ENJOYMENT AND NON-INFRINGEMENT AND ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OF COMPUTER PROGRAMS AND CONTENT. Suburban Web Solutions DOES NOT GUARANTEE THAT USERS WILL BE ABLE TO USE THE SERVICES AT TIMES OR LOCATIONS OF THEIR CHOOSING. Suburban Web Solutions DOES NOT WARRANT THAT THE SERVICES ARE COMPATIBLE WITH ANY THIRD PARTY SERVICE OR SOFTWARE, EVEN IF SUCH THIRD PARTY CLAIMS, REPRESENTS OR WARRANTS THAT SUCH SERVICE OR SOFTWARE IS COMPATIBLE WITH ANY SERVICE OR Suburban Web Solutions IN PARTICULAR.

Limitation of Suburban Web Solutions's Liability:

Suburban Web Solutions SHALL NOT BE LIABLE FOR NONPERFORMANCE OR DELAY IN PERFORMANCE CAUSED BY ANY REASON, WHETHER WITHIN OR OUTSIDE OF ITS CONTROL. IN NO EVENT SHALL Suburban Web Solutions BE LIABLE UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION OF ANY KIND OR LOSS OF BUSINESS GOODWILL OR OPPORTUNITY) WHETHER OR NOT Suburban Web Solutions HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. Suburban Web Solutions SHALL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY. Suburban Web Solutions'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY USE OF THE SERVICES IS THE CANCELLATION OF YOUR ACCOUNT AS SET FORTH HEREIN. IN NO EVENT SHALL Suburban Web Solutions LIABILITY TO YOU EXCEED THE GREATER OF ONE DOLLAR ($1.00) OR ANY AMOUNTS ACTUALLY PAID IN CASH BY YOU TO Suburban Web Solutions FOR THE PRIOR ONE MONTH PERIOD. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THESE RULES OR OUT OF THE SERVICES MAY BE BROUGHT BY YOU OR Suburban Web Solutions MORE THAN ONE YEAR AFTER THE EVENT WHICH GAVE RISE TO THE CAUSE OF ACTION HAS OCCURRED. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION ON LIABILITY FOR NEGLIGENCE THAT CAUSES DEATH OR PERSONAL INJURY AND, IN SUCH JURISDICTIONS, Suburban Web Solutions'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

Indemnification of Suburban Web Solutions:

You agree to defend, indemnify and hold Suburban Web Solutions, its affiliates and its sponsors, partners or other co-branders and their respective officers and employees harmless from and against any and all claims, losses, damages, liabilities and costs (including, without limitation, reasonable attorneys' fees and court costs) arising out of or relating to your breach of any of the Rules or use by you or any third party of the Services, except to the extent the foregoing directly result from Suburban Web Solutions's own negligence. Suburban Web Solutions reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you shall have no further obligation to provide indemnification for Suburban Web Solutions in that matter.

IF YOU DO NOT AGREE TO THE RULES, YOU MUST DISCONTINUE YOUR USE OF THE SERVICES, AND, IF YOU ARE ALREADY A MEMBER, REQUEST THAT WE TERMINATE YOUR ACCOUNT.

Changes to the Rules and Services Apply to You. You may review the most current version of the Rules at the Site. Suburban Web Solutions may change the Rules or change the scope of the Services, in whole or in part, at any time at Suburban Web Solutions' sole discretion. Posting of such changed Rules on the Site shall constitute notice of such changes to you, although Suburban Web Solutions may choose additional types of notice. Suburban Web Solutions will use reasonable efforts to provide you with 7 days advance notice of changes to the Rules that materially and adversely impact your use of the Services. Your continued use of the Services following notice constitutes your acceptance of all changes. If you do not agree to any such changes, your sole and exclusive remedy is to cancel your account as described below.